I swear, I don't know where they find these people. Actually I suspect that they find a lot of them in India now days, but I digress.
This morning I get to work. I'm trying to catch up on blogs and e-mail, you know, the important stuff. My phone rings. Usually it's not that bad. I'm the super smart girl in the office so usually I can get anyone off of the phone in seconds (I just refer them to the person that really knows what's going on). NOT TODAY!
I get some woman with a heavy Indian accent. I could barely understand her, but I did understand right up front that this had NOTHING to do with my job. Usually I can get telemarketers off the phone in seconds too, I just tell them this is a government office and they want nothing more to do with me.
But, not this biotch. And believe me, she was. She wants to ask me about all of the hundreds of computers in our building. Um, yeah, I don't work in IT. I have no fecking clue. I inform her of this, but she doesn't care. She tells me to just say, "I don't know" if I don't have the information. Um, ok, whatever, I'll play.
So here it goes:
Her: How many computers are at your location?
Me: I have no idea, hundreds.
Her: Ok, 100.
Me: No 100SSSSSSSS. Many more than 100.
Her: I'll make it easy on you and just put 100. (Easy on me? Whatever.)
Her: What brand are these 100 machines?
Me: There are more than 100 (under my breath) and I have no idea, mine's a Dell
Her: So all 100 machines are Dells?
Me: I have no idea, mine is a Dell, but I can't vouch for the rest
Her: SIGH (really loudly) are you planning to buy any more computers this year?
Me: I. Have. No. Idea. I don't work in IT.
More discussion regarding laptops, printers and copiers ensues. My answers remain the same. She is audibly getting VERY frustrated with me.
But, here's the kicker:
Her: Is your server located in your building?
Me: I.Have.No.Idea
Her: Let me make it easy for you, a main frame serves over 1,000 people and costs about $1 million a blah, blah, blah
Me: I.Have.No.Idea. I don't work in IT
Her: Look, I just need to have this questions answered.
Me: I don't have the answer and I really must go. HANG UP
Ring, ring
That crazy biotch called me back!
Her: Listen, I just need you to tell me. And she repeats really slowly what a mainframe is.
Me: I obviously don't have the information you need, I'm sorry. HANG UP
That crazy biotch calls me back, again!
Her: Please just answer the question
Me: I obviously can't help you. I already gave you the information to our IT department, they could have answered all of your questions. I don't appreciate you hounding me when I told you upfront that I didn't have the information for you. Now, I will be notifying them that they should not answer your questions because you are a crazy biotch.
What the hell gets into some of these people? Damn, she got me all hot and bothered so early in the morning. Not good for my blood pressure!
Ah, but the most important question remains:"Were you totally satisfied with the level of service you received today?"
Posted by: Troy | October 17, 2007 at 11:49 PM
I got one today as well, early in the morning too. Only mine was a credit card scammer, and I caught the miserable bi...atch so she hung up on me. Hey but at least I could understand her. Nothing scares me more than having to call SOMEWHERE for computer help. I know it's going to be a loooooong frustrating conversation. Oh well. Your story was funny.
Posted by: Meredith | October 18, 2007 at 08:24 PM